In every moment with all aspects in our lives, we often find many problems but the problems or obstacles are required to be resolved, especially if related to decision making. The way to solve the problem must also be right on target so that the decisions taken can be right to answer the problem.
But it is not easy, need tools and understanding for us in finding root cause (root of the problem). So to increase awareness of employees especially managerial level, HR Training Department collaboration with personal from IT Department, designed the tools and provided the training with topic "Problem Solving Decision Making with PDCA Cycle & 7QC Tools."
During the training, each participant was divided into some groups and conducted workshops how to solve a problem by analyzing all the causes through PDCA & 7 QC Tools. Each participant will be invited to present their ideas and sometimes sharing some experiences so that a problem can be solved jointly with the right target method.
After this training, we expected that all Department Heads in DIPA Healthcare must know to find the root cause if the quality objective or KPI is not reached so CAPA (Corrective Action & Preventive Action) can be executed well to achieved the target.